Appeals & Complaints
The Postgraduate Programme in Breast Diseases regards student complaints and appeals as opportunities for the continuous improvement of its educational and administrative services. Students are encouraged to freely express any concerns or issues they may have. Each complaint or appeal is reviewed individually through a clearly defined procedure comprising specific stages and deadlines.
Stages of the Procedure
The following procedure applies to complaints and appeals other than those concerning the ranking of applicants during the admissions selection process or matters relating to resit examinations, which are handled in accordance with their respective established procedures.
- Academic Advisor: The student should initially contact their Academic Advisor. Within a maximum of one week, the Academic Advisor must either resolve the issue or initiate the necessary steps towards its resolution, keeping the student informed accordingly.
- Coordinating Committee: If the issue remains unresolved, the student may refer the matter to the Coordinating Committee by completing the Complaints and Appeals Submission Form, with a copy sent to their Academic Advisor. Within a maximum of one week, the Committee must either resolve the issue or initiate the necessary steps towards its resolution. The Director of the Postgraduate Programme informs the student, either in writing or verbally, of the actions taken and decisions made. The Committee may, at its discretion, invite the student to a hearing.
- Assembly of the School of Medicine: If the issue remains unresolved, the student may refer the matter to the Assembly of the School of Medicine by submitting a written request to the School's Secretariat, with copies sent to their Academic Advisor and the Coordinating Committee.
Student Rights and Safeguards
- Every complaint or appeal is reviewed promptly and confidentially, with due consideration given to its seriousness.
- The responsible parties provide guidance or implement corrective measures to resolve the issue and address any adverse consequences.
- Personal data are protected in accordance with the data protection policy of the National and Kapodistrian University of Athens (NKUA). Information is shared exclusively with individuals whose involvement is necessary for handling the matter.
- Students who prefer not to submit a complaint under their own name may request that their Academic Advisor or another member of the Coordinating Committee raise the matter for consideration on their behalf.
Records relating to the handling of complaints are maintained in accordance with personal data protection requirements and are available for review by the bodies responsible for evaluating the operation of the Postgraduate Programme.
Student Ombudsperson
Students may also seek assistance from the Student Ombudsperson of the National and Kapodistrian University of Athens (NKUA). The Student Ombudsperson acts as a mediator between students and academic staff or administrative services and:
- Reviews student requests concerning issues related to academic and administrative services and seeks appropriate solutions.
- Facilitates communication between students and the University's governing bodies and administrative services.
- Investigates reports of violations of university regulations and academic ethics.
- Provides students with information regarding their rights and responsibilities.
Contact Information
- Address: Student Welfare Directorate Building, 15 Ippokratous Street, 1st Floor
- Telephone Number: 210 368 8274
- Email: sinigorosfititi@uoa.gr
Meetings are arranged in advance via email.
Regulations & Forms
MSc in Breast Diseases Secretariat · NKUA School of Medicine
Contact telephone: +30 6936576528
Email: breastmsc@med.uoa.gr
Office hours: 9:00–15:00, Monday to Friday
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